Chinese tourists coast to Gold in Australia : Gold Coast Holidays at its best!

Last year, 106,000 Chinese tourists spent over AU$60 million on the Gold Coast, exhibiting growth of 15 percent for the tourism hot spot, compared to Chinese visitation to Australia which grew by a relatively subdued 2.8 percent over the same period.

Gold Coast Tourism (GCT), who released the figures, said it was not alone in recognising the business and tourism potential of China, and was one of the few Australian tourism agencies preparing the local industry to maximise the opportunity.

As parts of its preparations, GCT will bring together dozens of front-line tourism staff for a workshop on Chinese Culture and Customer Service, to heighten cultural intelligence of Chinese social customs and nuances. This builds on the recent Chinese Culture and Business workshop attended by 30 staff from various Gold Coast businesses seeking to better their trade relationships with China.

"It is one thing to increase Chinese visitor numbers, it is another thing to develop a prosperous and sustainable market," GCT Marketing Manager - China, Taiwan, and Hong Kong, John Chan said.

"We need to break down barriers between Gold Coast businesses and our Chinese visitors and tourism distribution partners. Our ability to raise the Gold Coast's profile in China and attract a larger quantity and quality of Chinese tourists is as much about Gold Coast businesses being able to effectively engage the market as it is about destination brand marketing.

"If Gold Coast Tourism can help foster an awareness and appreciation amongst local tourism businesses for how best to interact with both Chinese tourism businesses and consumers, then without doubt we have a far greater chance of achieving more lasting and sustainable tourism growth for the Gold Coast."

GCT provided three introductory tips at its Chinese Culture and Business Workshop, for starting on the right foot in Chinese business:

• Chinese people focus on building a sincere relationship before negotiating business deals. In initial meetings share information about your business, your culture and your community.
• Respect China's long history of practising business. Meetings and negotiations are much more successful when a mutual respect is displayed.
• Learn to say hello in Chinese (Mandarin) properly. A warm greeting in Chinese shows your potential as a business partner and the effort you make will be very well regarded. Hello in Mandarin is 'ni hao'.

Gold Coast woos Middle Eastern tourists in Ramadan

Gold Coast lays on free Ramadan lounge, Halal-certified products and Arabic-speaking staff

Despite sensitive Islamic issues such as the burqa ban getting Australia’s politicians all hot and bothered ahead of a national election, for the country’s tourism chiefs, Muslim tourists represent a vital source of revenue.




And although it’s better known for campaigns that focus on bikinis and beaches, the industry is now going out of their way to welcome Muslim travellers from the Middle East in the month of Ramadan.



At the forefront of these initiatives is a new Ramadan evening lounge, inaugurated yesterday at the Courtyard Marriott Hotel in Surfers Paradise, one of the most popular holiday spots on Queensland’s Gold Coast.



Minister for Tourism Peter Lawlor said the lounge would be a free facility during Ramadan where visiting and local Muslims can gather after a day of traditional fasting. It is open every Monday, Wednesday and Friday and will offer light refreshments.



Other efforts include the launch of a dedicated Gold Coast Muslim Visitors Guide that lists all of the city’s Halal-certified restaurants, Gold Coast Tourism Director International Gordon Price told Emirates 24
7.



The Gold Coast is already a popular destination for Middle Eastern tourists, particularly in summer, when temperatures across Arabia can cross 50 degrees but the Gold Coast averages around 22 degrees during the day.



And with the Ramadan period, when Muslims fast from sunrise to sunset, coinciding with the peak summer travel period for at least another ten years, it makes sense to keep the high-spending visitors coming in.



Lawlor said while the Middle East was not Queensland's largest international market, it was definitely a high priority for the state's tourism industry because of its significant potential. Australia's tourism numbers have dwindled after record highs in the 1990s, but Lawlor said Queensland welcomed 20,500 visitors from the Middle East and North Africa last year.



"Tourism data also shows that Middle Eastern visitors to Australia contributed $573 million (Dh2.1 billion) to the Australian economy over the past year.



“Additionally, Middle East arrivals to Australia were forecast to grow more than 12 per cent per year between 2008-2013. These figures demonstrate the opportunity to better market the Gold Coast to the Middle East, make visitors from that international region feel more welcome, and see this convert into higher bookings and an increase in expenditure for the region."



Price said numerous Gold Coast tourism operators including theme parks, restaurants and hotels already catered to the Middle Eastern market by offering Halal-certified products, prayer rooms, copies of the Koran and prayer mats to Muslim visitors.



"Our visitors from the Middle East are well regarded by the local industry as they stay for extended periods and are very active around the city, they really like to experience all the things to see and do on the Gold Coast, and the Ramadan Lounge will certainly add to that,” added Gold Coast Holidays Tourism CEO Martin Winter.



A visitor information centre in the middle of town has Arabic-speaking staff, while local tour operators such as Lawand Tourism will create packages for Middle Eastern guests.



And the Islamic Society of the Gold Coast will help with specific requirements, says Price.



To further leverage business into the territory, Tourism Queensland appointed a Dubai-based representative for the first time last November, in response to the growing potential of the Middle East market, Lawlor said.



"Tourism Queensland's current focus is on targeted marketing activity in the Middle East to promote the Sunshine State as a desirable holiday destination, strengthening travel industry relationships and developing airline partnerships," he said.



However, there’s still some way to go. The new Ramadan lounge, for instance, is only open three days a week, but Muslims must fast every day.